Recognition and Respect: Dinar Exchange acknowledges the inherent dignity and rights of persons with special needs, referred to as “Persons of Determination.” We are committed to providing these individuals with the utmost respect and enhanced customer service to maximize their satisfaction.
Equal Access to Services: We guarantee equal access to all our services for Persons of Determination, ensuring they enjoy the same level of availability, usage, and benefits as all other customers.
Accommodation of Abilities: Our services are designed to accommodate the abilities and needs of Persons of Determination, ensuring a comprehensive and inclusive experience.
Non-Discrimination: We uphold the principle of fair and equal treatment for all customers, including Persons of Determination, ensuring an equitable environment free from discrimination.
Humane Treatment: Dinar Exchange is committed to treating all customers with humanity, with special consideration for the conditions and needs of Persons of Determination.
Transparency of Information: We provide all necessary information about our products and services, ensuring Persons of Determination are fully informed and can make informed decisions.
Accessibility: We assure easy access to all our services for Persons of Determination, including physical accessibility to our premises and access to information and communication channels.
Right to Informed Choice: Persons of Determination have the right to receive essential information to make informed choices among our products and services.
Right to Be Heard: We ensure that the voices of Persons of Determination are heard by maintaining easily accessible contact details, including a customer complaints department.
Physical Accessibility: Our premise is fully accessible to individuals with mobility challenges. Our efforts include the installation of ramps, and accessible counters to facilitate ease of access. Additionally, our branch is equipped with special counters specifically designed to cater to the needs of Vulnerable Consumers, ensuring a comfortable and inclusive environment for all.
Dinar Exchange reaffirms its commitment to the rights and dignity of Persons of Determination, ensuring a respectful, accessible, and equitable service environment for all.
Dinar Exchange
Licensed by Central Bank of the UAE